NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Billing
How is Billing rated on Hellopeter?
Hellopeter has tracked Billing across 20 reviews. Billing hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Billing? Write a review to help others decide.
Recent reviews (7)
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Share Your Experience1 reviews | Active since Jul 2023
MWEB client service is beyond the pale!
It is impossible to reach MWEB billing. They docked my email because I slipped paying for 8 days, I paid forward for another 6 months and their records show that they received my payment but they neglect connecting my email. It is impossible to contact their complaints, and the only human contact point is sales who cannot help you with complaints. If you are lucky enough to enter the AI generated phone service you are kept on hold for ever without any living person giving you a service. This smacks of corporate neglect and sheer incompetence.
1 reviews | Active since Jul 2023
MWEB client service is beyond the pale!
It is impossible to reach MWEB billing. They docked my email because I slipped paying for 8 days, I paid forward for another 6 months and their records show that they received my payment but they neglect connecting my email. It is impossible to contact their complaints, and the only human contact point is sales who cannot help you with complaints. If you are lucky enough to enter the AI generated phone service you are kept on hold for ever without any living person giving you a service. This smacks of corporate neglect and sheer incompetence.
1 reviews | Active since Nov 2016
Billing Dispute and Request for Clarification
Webafrica Support, I am writing to express my frustration regarding the billing issues I have experienced since joining Webafrica. I have been a customer for approximately three months. Within my first month of service, I had to relocate and contacted your support team to request that my fibre service be moved to my new address. Although the move was eventually completed successfully after considerable back and forth, I was informed that I would be charged a once-off relocation fee of R269. I accepted this, and the amount was deducted together with my monthly subscription at the end of May. My monthly subscription is R439. However, at the end of June, I was debited R669 instead. When I reviewed my invoice, I noticed an additional charge of R80 that I do not recognise or understand. Even if this R80 charge were valid, the total would be R519 (R439 + R80), not R669. I therefore cannot understand how the amount of R669 was calculated. I contacted your support team via WhatsApp to seek clarification. Unfortunately, I was simply informed that I have an outstanding balance, but no one has been able to explain what this balance relates to or provide a breakdown of the charges. To make matters worse, I have now been charged a R50 failed debit order fee because the incorrect amount of R669 could not be processed. My bank has also charged me for the failed debit order. I have now incurred unnecessary costs due to what appears to be an unexplained billing error on your side. I find this extremely disappointing. I am now receiving messages threatening to suspend my services, despite my repeated attempts to obtain a clear explanation of my account. I kindly request that you: Provide a detailed breakdown of the R669 debit. Explain the R80 charge and any alleged outstanding balance. Reverse any incorrect charges and failed debit order fees that resulted from this error. Confirm the correct monthly amount that should be debited going forward. I would appreciate a prompt response and resolution to this matter, as I do not believe I should be penalized for billing discrepancies that have not been properly explained.
1 reviews | Active since Nov 2016
Billing Dispute and Request for Clarification
Webafrica Support, I am writing to express my frustration regarding the billing issues I have experienced since joining Webafrica. I have been a customer for approximately three months. Within my first month of service, I had to relocate and contacted your support team to request that my fibre service be moved to my new address. Although the move was eventually completed successfully after considerable back and forth, I was informed that I would be charged a once-off relocation fee of R269. I accepted this, and the amount was deducted together with my monthly subscription at the end of May. My monthly subscription is R439. However, at the end of June, I was debited R669 instead. When I reviewed my invoice, I noticed an additional charge of R80 that I do not recognise or understand. Even if this R80 charge were valid, the total would be R519 (R439 + R80), not R669. I therefore cannot understand how the amount of R669 was calculated. I contacted your support team via WhatsApp to seek clarification. Unfortunately, I was simply informed that I have an outstanding balance, but no one has been able to explain what this balance relates to or provide a breakdown of the charges. To make matters worse, I have now been charged a R50 failed debit order fee because the incorrect amount of R669 could not be processed. My bank has also charged me for the failed debit order. I have now incurred unnecessary costs due to what appears to be an unexplained billing error on your side. I find this extremely disappointing. I am now receiving messages threatening to suspend my services, despite my repeated attempts to obtain a clear explanation of my account. I kindly request that you: Provide a detailed breakdown of the R669 debit. Explain the R80 charge and any alleged outstanding balance. Reverse any incorrect charges and failed debit order fees that resulted from this error. Confirm the correct monthly amount that should be debited going forward. I would appreciate a prompt response and resolution to this matter, as I do not believe I should be penalized for billing discrepancies that have not been properly explained.
1 reviews | Active since Mar 2009
I am frustrated because after not being assisted properly on their live chat, I opted to call them
I am frustrated because after not being assisted properly on their live chat, I opted to call them. I was told that l am third in the queue and will be attended to shortly. After ONE HOUR and TWENTY minutes, I was still third in the queue and all my funds were gone to waste, resulting in my call being aborted with no resolved issues. Their technical support is. Just as bad and I want to add to that as well
1 reviews | Active since Mar 2009
I am frustrated because after not being assisted properly on their live chat, I opted to call them
I am frustrated because after not being assisted properly on their live chat, I opted to call them. I was told that l am third in the queue and will be attended to shortly. After ONE HOUR and TWENTY minutes, I was still third in the queue and all my funds were gone to waste, resulting in my call being aborted with no resolved issues. Their technical support is. Just as bad and I want to add to that as well
1 reviews | Active since Mar 2024
Denied paid up letter
Good day, I am very disappointed with the service I received. The consultants I spoke to were unhelpful and spoke to me in a rude manner. This has been a very bad experience, and because of this I would not feel comfortable recommending Cartrack to anyone or using your services again in future. I have already made my payment, yet I am still not receiving my paid-up letter. Please assist urgently by confirming my payment and issuing my paid-up letter as required. Thank you.
1 reviews | Active since Mar 2024
Denied paid up letter
Good day, I am very disappointed with the service I received. The consultants I spoke to were unhelpful and spoke to me in a rude manner. This has been a very bad experience, and because of this I would not feel comfortable recommending Cartrack to anyone or using your services again in future. I have already made my payment, yet I am still not receiving my paid-up letter. Please assist urgently by confirming my payment and issuing my paid-up letter as required. Thank you.
1 reviews | Active since Jul 2024
Unauthorised Account Changes, Incorrect Billing & No Network Access
I want to report serious billing and account issues with Rain. I have paid twice this month, and I also made a payment in September. Despite this, my account now shows that I owe over R6,000, and I keep receiving SMS messages demanding payments. I have been demanded to pay R925 and even R995 each month, and I do not know who changed my subscription because I originally signed up for R625. These changes were made without my knowledge or consent. When I contacted support, I was told I hadn’t made any payments until I provided proof of payment which clearly shows that Rain is not updating payments correctly, yet they continue increasing the subscription and billing me incorrectly. I used to enjoy Rain and believed it was the best WiFi I ever used, but this experience has left me extremely frustrated. Today I have been on calls the whole day, and I am still without WiFi. I am requesting Rain to urgently investigate my account, reverse the unauthorised changes, correct the billing errors, and remove the incorrect outstanding balance.
1 reviews | Active since Jul 2024
Unauthorised Account Changes, Incorrect Billing & No Network Access
I want to report serious billing and account issues with Rain. I have paid twice this month, and I also made a payment in September. Despite this, my account now shows that I owe over R6,000, and I keep receiving SMS messages demanding payments. I have been demanded to pay R925 and even R995 each month, and I do not know who changed my subscription because I originally signed up for R625. These changes were made without my knowledge or consent. When I contacted support, I was told I hadn’t made any payments until I provided proof of payment which clearly shows that Rain is not updating payments correctly, yet they continue increasing the subscription and billing me incorrectly. I used to enjoy Rain and believed it was the best WiFi I ever used, but this experience has left me extremely frustrated. Today I have been on calls the whole day, and I am still without WiFi. I am requesting Rain to urgently investigate my account, reverse the unauthorised changes, correct the billing errors, and remove the incorrect outstanding balance.
1 reviews | Active since Nov 2025
The service provider was patient and helpful,she explained everything and was good listener
The service provider was patient and helpful,she explained everything and was good listener. I am happy and we resolved the problem .