Terrible company, not worth the savings.

Purchased a Kask bicycle helmet on April 20th 2020, it is now May 31st and no helmet. I ordered an Assos Skinfoil base layer on April 22, 2020. No skinfoil has arrived. When I attempted to contact them I received boilerplate responses with no answers. I continually emailed them. When they finally gave me a personalized responses it was absurd. They told me that they would track it and let me know in 7 to 10 days where my packages are. Are these people in the 21st. Why does it take 10 days to track a package? Anyway, 20 days have come and gone. Nothing! To add insult to injury, I paid an extra $35.00 for expedited delivery, LOL. When I started writing reviews, they contacted me, finally. Their response was hysterical, they told me to check the nearest local post offices. REALLY!!!!! Which post office. This is their response:

Dear Patrick,

Thank you for contacting us.

Please check your nearest post office with the following tracking number: CG***NL

If you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT.

Kind regards,

Do not buy from them if you are not in the same country as them. It is not worth the few dollars you save. If and when they ***** you, you will have no legal recourse. I am out over $280 and can’t do a thing about it. Terrible company, terrible customer service. Use Deporvillage if you want discounted bicycle equipment. Much more responsible and reliable.