Worst Communication and Bad Delivery Turn Around

I placed an order with Bike Addict online through the website. On the order confirmation page, I was told I would receive an email with a quote and also whether the item was in stock or would need to be ordered from the supplier. Once I got the email, there was no indication of whether the item was in stock or not. I payed the money, and responded to the email asking clearly whether the item was in stock so I can have a rough understanding in my head whether I would be waiting for local delivery only, or waiting longer for them to receive the item from their supplier before shipping it. The person I was dealing with via email (Usaamah) completely ignored the question juist stating that they received my payment and will send the dispatch details as soon as they are ready. After a week with no communication, I email back asking for an update. Only at this point was I told that they expected delivery from their supplier that day. Today is the day following this email, and I am now worried the package might arrive this weekend while I am away for a short holiday. In my emails with them, I specifically, in bold text, asked if I could pay extra to get expedited delivery or overnight shipping. Instead, this question was completely ignored.

Overall, communication between seller and customer is severely lacking. Questions asked via email are just ignored. Once they have your money, they just do what they want.

Here I was hoping I would have my helmet in under 2 weeks, which might I add is the maxmimum time that is to be expected (3-5 business days to recieve from supplier, 3-5 business days to ship from CPT to PTA). So I guess I'll be riding this weekend without a helmet. May I add, 3-5 business days to ship from CPT to PTA, 2 major cities, is just bad, it should be 1-3 business days. At this point I'll be surprised if I even get the helmet next week.

Poor communication. Get a better delivery service.