Based on recent customer reviews, Bike Addict is valued for knowledgeable sales support, with Warren Botha repeatedly named for detailed advice, close-up photos and videos of used bikes, and proactive order follow-up. Shoppers highlight competitive pricing, a huge bike selection, bikes built up before shipping, and careful packaging on courier deliveries. Online and app purchases generally run smoothly, although the DCB courier is sometimes called slow and a few deliveries ran late. One buyer criticised the refusal to exchange worn winter gloves, feeling the returns policy left little recourse.
Replied to 100% of negative reviews
Reply time on negative reviews: 13h 58m
TrustIndex
7.9
Ranking
#9
in Retail
Reply Time
12h 47m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 13h 58m
Nov '25 - Oct '26
Frequently Asked Questions About Bike Addict
What do customers say about Bike Addict?
Based on recent customer reviews, Bike Addict is valued for knowledgeable sales support, with Warren Botha repeatedly named for detailed advice, close-up photos and videos of used bikes, and proactive order follow-up. Shoppers highlight competitive pricing, a huge bike selection, bikes built up before shipping, and careful packaging on courier deliveries. Online and app purchases generally run smoothly, although the DCB courier is sometimes called slow and a few deliveries ran late. One buyer criticised the refusal to exchange worn winter gloves, feeling the returns policy left little recourse.
Is Bike Addict trustworthy?
Bike Addict has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 13 hours 58 min. Hellopeter has tracked Bike Addict across 378 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2009
Addicted to Bike Addict
Bike Addict gave extremely knowledgeable, patient, and insightful help when I bought my new bike. Their guidance was unrivalled. I'm immensely grateful for their help. The same app**** to replacing a bike lamp under guarantee even though I couldn't find my papers. 100 marks to Warren and the team at Bike Addict.
1 reviews | Active since Dec 2009
Addicted to Bike Addict
Bike Addict gave extremely knowledgeable, patient, and insightful help when I bought my new bike. Their guidance was unrivalled. I'm immensely grateful for their help. The same app**** to replacing a bike lamp under guarantee even though I couldn't find my papers. 100 marks to Warren and the team at Bike Addict.
1 reviews | Active since Dec 2025
Bike Addict and Assos
I recently bought a pair of ASSOS Ultraz Gloves for R 2,690 and after trying them in the Cradle once I realized that these gloves do not keep my hands warm as they claim. I then made contact with both Wayne and Charl at Bike Addict explaining that I am prepared to exchange the gloves for a warmer pair. Their response is that I cannot exchange the gloves if it has been worn. I explained that I did wear a runners pair of gloves under the new Assos gloves, but also asked how am I supposed to evaluate the gloves when the claim online clearly states that the gloves is made for the winter? My advice - 1. DONT buy online as you have no support or recourse from either Bike Addict or ASSOS. 2. Buy from your local shop 3. Please make sure that when you purchase warm winter gloves that you do NOT wear them to determine whether they can withstand the cold, as claimed. Not sure how you will determine this, but this is the suggestion from Bike Addict. Totally absurd I know, but going forward I do not feel comfortable to purchase from Bike Addict although I have done so on a number of occasions, but feel if their policy is only to cash in at the expense of their customers, then I am out no matter their pricing as this means that we as consumers are not protected. This is the description from Assos - Am I wrong to post my disappointment on Helopeter? "BEHIND THE PRODUCT When the conditions are extreme in high summer or deepest, coldest winter, cycling equipment is either equally extreme or it’s useless. Compared to the standard Winter gloves, the Ultraz model adds a neoprene cuff and an insulating lining to a more robust softshell material, boosting heat retention behind the breathable, weatherproof exterior. Winter cycling can be a peaceful, meditative experience, but only if you’re properly equipped."
1 reviews | Active since Dec 2025
Bike Addict and Assos
I recently bought a pair of ASSOS Ultraz Gloves for R 2,690 and after trying them in the Cradle once I realized that these gloves do not keep my hands warm as they claim. I then made contact with both Wayne and Charl at Bike Addict explaining that I am prepared to exchange the gloves for a warmer pair. Their response is that I cannot exchange the gloves if it has been worn. I explained that I did wear a runners pair of gloves under the new Assos gloves, but also asked how am I supposed to evaluate the gloves when the claim online clearly states that the gloves is made for the winter? My advice - 1. DONT buy online as you have no support or recourse from either Bike Addict or ASSOS. 2. Buy from your local shop 3. Please make sure that when you purchase warm winter gloves that you do NOT wear them to determine whether they can withstand the cold, as claimed. Not sure how you will determine this, but this is the suggestion from Bike Addict. Totally absurd I know, but going forward I do not feel comfortable to purchase from Bike Addict although I have done so on a number of occasions, but feel if their policy is only to cash in at the expense of their customers, then I am out no matter their pricing as this means that we as consumers are not protected. This is the description from Assos - Am I wrong to post my disappointment on Helopeter? "BEHIND THE PRODUCT When the conditions are extreme in high summer or deepest, coldest winter, cycling equipment is either equally extreme or it’s useless. Compared to the standard Winter gloves, the Ultraz model adds a neoprene cuff and an insulating lining to a more robust softshell material, boosting heat retention behind the breathable, weatherproof exterior. Winter cycling can be a peaceful, meditative experience, but only if you’re properly equipped."
1 reviews | Active since Aug 2026
Awesome experience in buying my new bike
This the best experience ever when buying a bike, Warren was professional and responsive throughout the whole process, I will use Bike Addict in future for all my bicycle purchases.
1 reviews | Active since Aug 2026
Awesome experience in buying my new bike
This the best experience ever when buying a bike, Warren was professional and responsive throughout the whole process, I will use Bike Addict in future for all my bicycle purchases.
1 reviews | Active since Jul 2026
Excelent!
My experience with warren from bike addict was excelent!!! - very quick , price was very good!
1 reviews | Active since Jul 2026
Excelent!
My experience with warren from bike addict was excelent!!! - very quick , price was very good!
1 reviews | Active since Sept 2016
Excellent Service
I have been buying from Bike Addict for the last few years and have always had a great experience, excellent pricing and Warren has always been incredibly helpful with all of my requests. I would highly recommend shopping with Bike Addict.
1 reviews | Active since Sept 2016
Excellent Service
I have been buying from Bike Addict for the last few years and have always had a great experience, excellent pricing and Warren has always been incredibly helpful with all of my requests. I would highly recommend shopping with Bike Addict.
1 reviews | Active since Jun 2026
On-line enquiry and purchase
I sent an email to Bike Addict enquiring whether they had stock of a certain product, they answered quickly, sent me a list of items, and kept in contact until I received the products. Excellent service!
1 reviews | Active since Jun 2026
On-line enquiry and purchase
I sent an email to Bike Addict enquiring whether they had stock of a certain product, they answered quickly, sent me a list of items, and kept in contact until I received the products. Excellent service!