1 reviews | Active since Sept 2023
Extremely Disappointing Service – Avoid!
I placed an order with Bike Addict on Saturday, 25 Jan, paid in full, and was assured of a 1-2 working day delivery time within the Western Cape. Today is Wednesday, 5 February (8 working days later), and I have yet to receive any tracking details or confirmation that my order has even been handed over to a courier. Despite them saying my items were being handed over from the supplier to them on Friday and would be dispatched as soon as possible.
I've followed up multiple times, only to receive vague responses (or no response at all) and zero proactive communication. It’s clear from the hundreds of similar complaints online that this is not a one-off issue but rather a pattern of poor service, outdated processes, and unreliable delivery timelines.
Bike Addict operates on an outdated quote-based system, meaning they don’t actually stock 90% of the items on their site instead, they only order from suppliers after you place (and pay for) an order. They also absolve themselves of all responsibility for supplier delays, as stated on their website. This is nothing more than a ‘get-out-of-jail-free’ card to avoid accountability for their terrible logistics system. They claim such delays are rare, but a quick look at the countless negative online reviews proves otherwise. Worse yet, their team never takes ownership, every single 1-star review is met with a canned response shifting blame elsewhere. You’d think after years of bad feedback, they’d make an effort to improve, but clearly, that’s not the case.
If you're considering ordering from Bike Addict, think twice. Expect long delays, a frustrating back-and-forth just to get basic updates, and no transparency on your order status. I have read online that you WILL in fact receive your order but whether that takes 3 days or 3 months is left to the unknown.
Would not recommend. A live tracking system or even a basic delivery update system could solve many of these issues, but they clearly have no interest in improving customer experience.
On this platform you will see that 90% of our reviews is positive with happy customers. We are rated in the Top 10 in SA on this platform for all retail sectors.
Yes we do not carry everything in stock as that is impossible, same as what Takeallot, Amazon etc does. We have a very big range available in store of bikes and accessories if you want to come and have a look.
Our website does work on a quote based system as we make our customers aware of that and yes we have delays sometimes with orders as some things are not in our control, but these are isolated incidents as you can see from all our other reviews.
If we have unhappy customers that does want a refund we are always will to assist with that as well or can give us a call and we will immediately assist with any problems.
Our manager will be in contact with you to resolve the issue.
On this platform you will see that 90% of our reviews is positive with happy customers. We are rated in the Top 10 in SA on this platform for all retail sectors.
Yes we do not carry everything in stock as that is impossible, same as what Takeallot, Amazon etc does. We have a very big range available in store of bikes and accessories if you want to come and have a look.
Our website does work on a quote based system as we make our customers aware of that and yes we have delays sometimes with orders as some things are not in our control, but these are isolated incidents as you can see from all our other reviews.
If we have unhappy customers that does want a refund we are always will to assist with that as well or can give us a call and we will immediately assist with any problems.
Our manager will be in contact with you to resolve the issue.