JAM
Jan A. Meyer

1 reviews | Active since Jun 2010

01 Nov 2022, 17:10

Excellence is service & Support

After experiencing issues with my Taxc smart trainer, I had contacted Warren at Bike Addict who put me in contact with the office manager Corrie. From that moment onwards it was plain sailing. It was a pleasure to have been serviced in such a professional and dedicated way by staff who clearly care about their customer. My trainer was collected and sent to Garmin and subsequently replaced (warranty). During this collection, evaluation and now awaiting delivery of the replacement trainer, I was constantly and consistently updated in terms of progress by Corrie. WELL DONE to Corrie and the Bike Addict Team!!!!

0
Replies (1)
Bike Addict
Bike Addict's reply07 Nov 2022, 08:49
Official
Hi Jan, thank you for the kind words. Glad your warranty replacement went smooth.