Bike Addict Service Review

My family and I were horrified with the service from Bike Addict in Malmesbury, when we paid a visit today. They "forgot' to get back to my husband with a bike request which he spoke to them about 4 days previously. The staff are disinterested, have attitude and generally no interest in assisting their customers. They missed out on a potential sale with a great up-sell opportunity. FURTHERMORE - they do not adhere to any Covid-19 regulations. No sanitizers in store and no masks worn by staff members. A ********** experience which so was disappointing after having visited the store about a year ago and experienced a totally different service offering. We are avid bike riders and racers and will not recommend them to anyone after this experience. I own a market research agency and review service offerings for various clients across many industries. During such difficult economic times, I would think there should be a bigger emphasis on service and the need to please customers.