Bad customer service and bicycle service.

I sent my bicycle there for a major service with pivot bearings. They serviced the lower leg of both my shocks on my 2015 Giant Trance 2.

I picked the bike up on the 21st of July 2018. At my arrival i immediately saw the damage that had been done to my frame from removing the bearings. My fork rebound adjuster was also broken. I asked Richard who is the service advisor and he argued till death that it is not their doing. After a 3 three hour argument of me asking for video footage and showing proof that my bicycle did not have that damage on before I gave it in. I left with my bicycle.

I was promised that the boss, Johan, would call me first thing the following Monday. He didn't phone me. I had to phone them 4 times to get in touch with Johan the Tuesday. After arguing with him and giving him the facts only het started accusing me of being a lier and telling me that i just have a cheap bicycle. When he was done shouting I told him that he runs his business sh#t. He shouted at me again saying that I am a po#s and hung up on me.

I just want to warn fellow cyclists about Bike addict! They are *********** acoording to me.