Disappointing Service and No After-Sales Support

We contracted Andre Louw from BigTime Tech to resolve ongoing internet stability issues at our premises. Unfortunately, the issues were not resolved and the issue actually became worse after installation.

After multiple follow-ups and assurances that someone would come out to inspect the setup, no further assistance was provided. Messages eventually went unanswered.

We then had another IT company assess the installation and were informed that parts of the setup that had been quoted for were either not installed or could not be located. We were also advised that the network configuration promised had not been completed correctly.

In addition, we later discovered that some of the hardware supp**** had been marked up significantly compared to standard supplier pricing (R1000.00 more than online listed prices from local suppliers)

Very disappointing experience overall, particularly in terms of after-sales support, communication, and transparency. Based on our experience, I would recommend that others proceed with caution and ensure they check what is being installed, supp****, and billed for.