SB
Shannon B
1 reviews | Active since Aug 2021
26 Aug 2021, 17:42
Promising start, 'unfathomable' finish
I had very high hopes when dealing with Biggles, as my initial engagement with them was professional and responsive. However, their service delivery on the day of the move was, in their own words "unfathomable". The truck arrived more than 4 hours late, the staff did not have blankets for our furniture, no hoisting ropes, and too few team members which resulted in our items ultimately being damaged. No accountability was taken for this after the fact, and although I received a refund, it was after disputing untruths about the series of events, more than two weeks of correspondence and waiting, only for a fraction of the fee I paid.
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Biggles Removals South Africa's replyOfficial
10 Sept 2021, 15:03My name is Kyle and i am one of the owners of Biggles Removals.
I am sorry that you did not have a good experience with Biggles Removals. I have reached out to you 3 or 4 times without a response, i would like to further understand all the issues as well as do anything i can to further help if feasible. There are some points above that we disagree with and therefore would like to have a more in depth discussion to see if we can resolve it. When we have made a mistake, we will always refund, rectify or resolve. We will always take accountability whether it was in our control or out of our control. Please email me at ***, attention Kyle.
I would like to help.
I am sorry that you did not have a good experience with Biggles Removals. I have reached out to you 3 or 4 times without a response, i would like to further understand all the issues as well as do anything i can to further help if feasible. There are some points above that we disagree with and therefore would like to have a more in depth discussion to see if we can resolve it. When we have made a mistake, we will always refund, rectify or resolve. We will always take accountability whether it was in our control or out of our control. Please email me at ***, attention Kyle.
I would like to help.
Biggles Removals South Africa's reply10 Sept 2021, 15:03
Official
My name is Kyle and i am one of the owners of Biggles Removals.
I am sorry that you did not have a good experience with Biggles Removals. I have reached out to you 3 or 4 times without a response, i would like to further understand all the issues as well as do anything i can to further help if feasible. There are some points above that we disagree with and therefore would like to have a more in depth discussion to see if we can resolve it. When we have made a mistake, we will always refund, rectify or resolve. We will always take accountability whether it was in our control or out of our control. Please email me at ***, attention Kyle.
I would like to help.
I am sorry that you did not have a good experience with Biggles Removals. I have reached out to you 3 or 4 times without a response, i would like to further understand all the issues as well as do anything i can to further help if feasible. There are some points above that we disagree with and therefore would like to have a more in depth discussion to see if we can resolve it. When we have made a mistake, we will always refund, rectify or resolve. We will always take accountability whether it was in our control or out of our control. Please email me at ***, attention Kyle.
I would like to help.