Horrible post-purchase service!

Big Boy Goodwood

When we went to buy a bike the staff was quick to help, very kind and very responsive. Then the bike gave us problems and because it is still under warranty, the bike was sent back. Since then communication has been horrible. They have been "waiting for an oil seal" for almost two weeks now. When I called them today, they couldn't tell me where the seal is (except that it is in SA), and I asked them to follow up and get back to me. No surprise... they didn't even try to get back to me! I called again and the receptionist answered, and like so many times since the bike went back, she said she will ask the mechanic to get back to me, which he didn't.

They have a "whatsapp line" but sadly it is for shoe only because nobody answers any whatsapp messages.

I would not recommend them to anyone, except if you love struggling! Poor service, bad communication, and very very slow (without any reason - trust me, I asked).