Poor customer service

I booked a ticket from PE to Mossel Bay on 1 Feb 2025. We were told to check in 30 minutes before departure. There I was told that the bus is late, no time was given. The bus was late almost 4 hours. I was not notified at all, I phoned them and they said that a sms was sent. According to the person where I checked in, this happens often and not because of a breakdown. At least notify the passengers. I arrived at my destination more than 4 hours late and lost a day, because I could not attend the meeting in time. They are non-reliable at all. Looking at the other reviews, it seems that they have some work to do!!!