********** customer service

********** service..do NOT use this bus service. Bus had mechanical issues and the call center continuously **** that there is traffic along the N3. One agent Kelebogile hung up on me during the call. They claimed to send a back-up bus which only had 3 open seats for more that 30 stranded customer. Bus scheduled to arrive in JHB at 16:30, still broken down with passengers 95km from JHB along the N3 with no communication or means to get to their respective destinations by 19:29. Julia the supervisor said she will call back before 18:30 will information on alternative arrangement. No call has been received from her as of 19:31. DO NOT use this bus service. The experience is distasteful.