I am insured with bidvest motor warranty

I am insured with bidvest motor warranty.i hit a pothole with my car on 2022/02/02 and The control arms broke.i put a claim and only 1000 was Approved .I made a dispute but did not succeed.I had to pay the mechanic because I didn't have a joice .I was also promised car hire benefits but when I call the car hire department I am not going through their service is bad