DELAYED TO PAY THE WARRANTY CLAIM AND NO VEHICLE PROVIDED

I had a mechanical breakdown on 09/04/24 They assisted with the breakdown and was supposed to assist me with a car in the meantime to get to work which never happened because the claim was not yet approved. It takes 3 days to approve the claim in the meantime i lost working hours. Then I submitted the quote, and they took more than 3 days to approve which costs me to call them every day to check if it was approved. They finally approved the claim after calling them daily on the 17th of April , and I forwarded all the necessary docs to them on the 17th of April. I called the same day and they told me it will take another 3 days to approve and transfer. I forwarded my banking details and called them 22th,the lady that answered claimed they didn't open my mail and said will escalate the call. I called them again in the 26th and they still couldn't give me a definite answer. Today is the 3rd of may and I spoke to the lady by the name of Anele who said will transfer to the accounts department and dropped the call. The service is pathetic, I will not recommend anybody to join the insurance-they inconvenienced me big time.