Poor customer service from Bidvest McCarthy VW Witbank

I am writing to express my frustration with the service received from Bidvest McCarthy VW Witbank.

On 02 April 2026, my vehicle broke down and was taken to this dealership (Bidvest McCarthy VW Witbank). According to the SMS I received (***), the vehicle was scheduled to be attended to on Tuesday, 08 April 2026. However, to date, I have not received any feedback or updates regarding its status.

I made it clear to the lady who was registering my case on the date of the incident that I do not have alternative transport and rely heavily on this vehicle. Despite this, there has been no communication from your side.

Additionally, my attempts to contact the dealership have been unsuccessful. I am repeatedly transferred between departments, and no one takes responsibility for assisting me or providing an update. This experience has been extremely frustrating and reflects poor customer service.