YP
Yuvir P
1 reviews | Active since Apr 2021
14 Apr 2021, 11:55
Waste of time so called dealership
Pathetic service I sat for 7 minutes on the phone trying to get a hold of parts , and the guy answers and immediately transfers me to the main switchboard back and forth... totally unhelpful ... I’m using my airtime to call and I would rather take my money and spend it at another dealership, this dealership should not even exist with their *********** employees.
Helpful (0)
Replies (1)0
Replies (1)
Bidvest McCarthy VW Umhlanga's replyOfficial
14 Apr 2021, 13:56Good day Yuvir
I am sorry to learn that you were on hold with our Parts department for 7 minutes. I understand how frustrating this must have been for you.
We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. Can i please ask that you send us your contact information to *** or you can WhatsApp us on ***
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Warm Regards,
Gerda Louw
McCarthy Volkswagen Umhlanga.
I am sorry to learn that you were on hold with our Parts department for 7 minutes. I understand how frustrating this must have been for you.
We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. Can i please ask that you send us your contact information to *** or you can WhatsApp us on ***
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Warm Regards,
Gerda Louw
McCarthy Volkswagen Umhlanga.
Bidvest McCarthy VW Umhlanga's reply14 Apr 2021, 13:56
Official
Good day Yuvir
I am sorry to learn that you were on hold with our Parts department for 7 minutes. I understand how frustrating this must have been for you.
We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. Can i please ask that you send us your contact information to *** or you can WhatsApp us on ***
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Warm Regards,
Gerda Louw
McCarthy Volkswagen Umhlanga.
I am sorry to learn that you were on hold with our Parts department for 7 minutes. I understand how frustrating this must have been for you.
We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. Can i please ask that you send us your contact information to *** or you can WhatsApp us on ***
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Warm Regards,
Gerda Louw
McCarthy Volkswagen Umhlanga.