Unprofessional, terrible service at Vw Bidvest McCarthy Umhlanga

I had the worst experience at vw Umhlanga. I purchased a new car a week before my wedding which had a defect on the first day. The car had a burning smell whilst driving and heated up which was quite scary. The gears were not selecting and we were forced to pull over a féw minutes after just purchasing the car. When I informed my sales lady, Mary Jane, she was very unprofessional and insisted there was nothing wrong with the car. She was persistent on coming to my house after 10pm to show me that "nothing was wrong" and that "we were doing something wrong". She was rude and had a lot of attitude over WhatsApp on the night that we bought the car. It was a few days before my wedding and we were having family rituals but she kept insisting that she wanted to come to our house to prove to us that the broken car is completely fine.

Upon taking the car to the dealership they found that something was in fact wrong with the gearbox. The manager, Craig, was rather rude and snappy. As per the law, we are entitled to a refund but he acted like he was doing us a favour by giving us a refund for our deposit that we put in for a brand new faulty car. On many occasions he had attitude with me and kept saying that we dont "like" the car hence we want a refund. Meanwhile we wanted a refund because it was a horrible, scary experience that we had for the first time with a brand new car. Instead of being empathetic to us, he was the total opposite to us.

Finally, the refund which I needed urgently in order to get a new car, was delayed by over a week. We had to go in again to query it, fill out paperwork only to wait more and more days without receiving my deposit back. Everytime we phoned, they said they would get back to us but never did. My whatsapp messages were ignored and so were my urgent call backs. My refund only came through many days later after me calling Craig and persisting again for the 10th time how urgently this refund was needed get a new car.

Overall the service at Vw Bidvest McCarthy Umhlanga was pathetic, the sales lady who helped me as well as the manager were both rude and unhelpful and the service provided was very unprofessional. I would not recommend anyone dealing with them.