Terrible Service and Rejection of Repairs

I recently took my vehicle for a service at VW Umhlanga. My vehicle needed attention and part changes, at which I was told that there’s aftermarket parts in my vehicle. Prior to this service, I had other repairs done on my vehicle at an RMI dealership. I also requested that my brakes needs to be changed because my brakes were so bad and sounded like metal against metal and was making loud noises. All these were rejected by VW, and apparently they said that my brake pads had sufficient life on them and cannot be changed. How is that so when every time I brake, it sounds really bad and very loud. This is very very poor service. Now my vehicle is out of motor plan (which they were well aware of) and VW did everything in their power not to fix my vehicle, especially knowing that I won’t have a motorplan anymore. I will not take my vehicle back to this dealership and I advise that if you need to service or repair your vehicle, take your vehicle to another VW dealership with friendly staff who will assist in your repairs and not look for excuses not to repair.

I had to co Stanton nag the service adviser for my invoices to which I haven’t got any feedback.

MY OPINION IS NOT TO TAKE YOUR VEHICLE TO VW UMHLANAGA BECAUSE OF THEIR POOR SERVICE.