Disappointing service and workmanship

Subject: Disappointing Service Experience – Quality Control Concerns

Good day,

I would like to bring to your attention a series of issues I experienced recently with your service department that have left me extremely disappointed.

My vehicle was originally booked in to have the brakes and wiper blades replaced. Upon receiving the vehicle, I discovered that the wiper blades installed were the incorrect size – they were too large and not suitable for my vehicle.

I had to rebook the vehicle to have the correct wipers fitted and also requested an oil change during that visit. However, while driving home, a warning appeared on the dash system: “Too much oil – please take to workshop.” This required me to make yet another appointment to resolve an issue that should have been prevented with proper attention during the service.

This is now the third visit due to errors made by your team. It is clear that there are gaps in your quality checks before releasing vehicles back to customers.

What’s particularly disappointing is that at no point did either of the service advisors express any apology or acknowledgment of the inconvenience caused. Additionally, I did not receive the usual service rating email, which makes me question whether feedback is actively being collected and reviewed.

For the sake of your business and customer trust, I strongly urge you to review and improve your quality control procedures and customer service approach. This experience has left me with serious doubts about the reliability of your branch.

Kind regards, Neville Chetty