Worst Customer Service

So i bought a 2019 VOLKSWAGEN POLO vivo from Bidvest McCarthy Arcadia in April 2019. Helped by Lindi (salesperson) and Nicolette (finance) and Ian (sales manager). The car i was intially showed was the one they said i would get with touch screen, and cruise control. When i asked why the said i didnt ask for the extras, so i left it. When i signed the finance agreement the finance lady told me i habe a service plan for 15000 intervals until 45000 which would me 3 services. A few weeks later the var started having ABS problems, i booked it in.. it took two days to fix.. fast forward 6 months later 5 Nobember 2016. I book in my car for service for the 6 Nobember 2019 and for the driver window had problems as the car is still under warranty. The service team asked me under which financial instution am i financed so that theu can claim service fees from them, i told them i dont know and they should check on their system. I left my car at VW Arcadia at around 7am. I received multiple calls from Vw asking how am i paying for the service, as far as i know i habe a service plan. My service plan was never included in my contract even though i asked for one cause i travel alot. Instead i get a call from Vw offering to fix a chip on the windscreen for R288. My car was not serviced cause i didnt have a service plan and the driver window was not fixed even though its still under warranty... I was so angry when i collected my car in the afternoon, that i couldnt even talk, i just took my car and left. From April 2019 till today 6 November 2019 the service i have received from VW Arcadia is appalling and disgusting. I wish and could give them their car and cancel everything.