NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bidvest McCarthy VW Arcadia
How is Bidvest McCarthy VW Arcadia rated on Hellopeter?
Hellopeter has tracked Bidvest McCarthy VW Arcadia across 19 reviews. Bidvest McCarthy VW Arcadia hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bidvest McCarthy VW Arcadia? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Poor after-sales service
On 17 June 2026, I purchased a trade-in Hyundai i20 from VW McCarthy Arcadia and collected it on 20 June 2026. Upon collecting the vehicle, I noticed several defects and immediately brought them to the salesperson’s attention. I was assured that I could take delivery of the vehicle and that the necessary parts would be ordered to repair the defects. However, two months later, no repairs have been carried out, and I have received no meaningful assistance or communication from the dealership.
1 reviews | Active since Aug 2026
Poor after-sales service
On 17 June 2026, I purchased a trade-in Hyundai i20 from VW McCarthy Arcadia and collected it on 20 June 2026. Upon collecting the vehicle, I noticed several defects and immediately brought them to the salesperson’s attention. I was assured that I could take delivery of the vehicle and that the necessary parts would be ordered to repair the defects. However, two months later, no repairs have been carried out, and I have received no meaningful assistance or communication from the dealership.
1 reviews | Active since Jun 2025
They sold me a defective car and have zero interest in solving the matter
I am extremely disappointed with the service I received from this dealership. I purchased a vehicle on 27 February 2026, and within just two days (1 March 2026), the car developed serious electrical faults. This clearly indicates that the vehicle was defective at the time of sale. I reported the issue immediately and returned the vehicle for repairs. However, despite this, the problems persisted. I was then advised to take the car and test drive it again, with the understanding that if I was still unhappy, I could decide on the next step. After experiencing continued issues, I formally rejected the vehicle in terms of Section 56 of the Consumer Protection Act (CPA), which provides consumers the right to return defective goods within 6 months. To date, the dealership has: • Failed to resolve the issue permanently • Been unresponsive and dismissive in communication • Refused to process my cancellation and refund The vehicle is currently parked and unused, as I do not feel safe driving it. What makes this situation even more frustrating is that I am currently forced to use taxis daily while I have a car that I am paying for but cannot use. This has placed both a financial and emotional burden on me, as I am essentially paying double for transport due to a vehicle that was sold to me in a defective condition
1 reviews | Active since Jun 2025
They sold me a defective car and have zero interest in solving the matter
I am extremely disappointed with the service I received from this dealership. I purchased a vehicle on 27 February 2026, and within just two days (1 March 2026), the car developed serious electrical faults. This clearly indicates that the vehicle was defective at the time of sale. I reported the issue immediately and returned the vehicle for repairs. However, despite this, the problems persisted. I was then advised to take the car and test drive it again, with the understanding that if I was still unhappy, I could decide on the next step. After experiencing continued issues, I formally rejected the vehicle in terms of Section 56 of the Consumer Protection Act (CPA), which provides consumers the right to return defective goods within 6 months. To date, the dealership has: • Failed to resolve the issue permanently • Been unresponsive and dismissive in communication • Refused to process my cancellation and refund The vehicle is currently parked and unused, as I do not feel safe driving it. What makes this situation even more frustrating is that I am currently forced to use taxis daily while I have a car that I am paying for but cannot use. This has placed both a financial and emotional burden on me, as I am essentially paying double for transport due to a vehicle that was sold to me in a defective condition
1 reviews | Active since Aug 2016
Bad service and lack of communication
Worst experience I have ever encountered. Maybe your dealership is only for people that are buying new car with credit. I have never been so 😡 ****ed. Got my money and not delivering the car no matter is a used car. Everyday it's a story. I'm really disappointed and ask myself why did I go there.
1 reviews | Active since Aug 2016
Bad service and lack of communication
Worst experience I have ever encountered. Maybe your dealership is only for people that are buying new car with credit. I have never been so 😡 ****ed. Got my money and not delivering the car no matter is a used car. Everyday it's a story. I'm really disappointed and ask myself why did I go there.