Bidvest McCarthy Audi Centre Menlyn Extremely Poor Service and Abuse of Clients

In October 2023, I took my Audi RS3 to Bidvest McCarthy Audi Centre Menlyn for engine problems they had been working on for years with issues recurring every few months after they supposedly fixed them. I bought the car from them with the same engine issues which they promised to fix and got me to even extend the motor plan (Audi Freeway Plan). The car was taken to them after Audi Centre Bryanston looked at the car and said the problem was the same one that Audi Centre Menlyn had been working on and decided not to work on the car since the motor plan had just paid for the same problem that Audi Centre Menlyn has been failing to fix on numerous occasions. The car has always been serviced at Bidvest McCarthy Audi Centre Menlyn since new. After over a month with the car, Audi Center Menlyn came back to me and said the motor plan was not going to cover the cost of repairs this time around. Their service manager then treated me like a ********, demanding that I bring the courtesy car back the same day they called me even though I was at work in another province. After arranging for them to get their courtesy car, I requested the service advisor prepare the car for me to go and collect. The service manager called me and requested a meeting with me and the dealership management. During the meeting in December 2023, they told me that they didn't agree with the decision taken by Audi SA (AFP) and that they were going to follow up with Audi SA for a solution and come back to me, which they never did until I reached out to them in July asking to go and collect my car. (I have full details of the meeting should there be a need for me to share every detail). The service manager refused to reassemble my car, even though they stripped it without my permission. I fetched the car as it was in many pieces that took me and an independent Audi expert some time to go through. We had to pay very close attention to details since Bidvest Maccarthy Audi Centre Menlyn didn't even give us an inventory list. We then discovered that there were parts that were missing and other parts were damaged. I sent an email (with all details including relevant car and damaged/missing parts pictures) back to the service manager, who has been rude and ignoring my emails and requires me to always send a follow-up email for him to respond despite me giving him days to weeks. He then emailed me back after I sent one of many follow-up emails and said the parts were not damaged when we collected them—he provided no evidence of this and just claimed we damaged them when loading them to the flatbed truck, but we provided proof of the damages, and the person who loaded parts saw the damages before loading to the truck. I then requested that the service manager tell me the date when all the missing parts will be available so that I can collect all of them at once. He has ignored my emails since and is not responding. Even his colleague copied in the emails is not doing anything. In the meantime, my car cannot be worked on and is attracting storage costs because of Bidvest McCarthy Centre Menlyn and the sales manager providing extremely poor service and abusing me.