NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bidvest McCarthy Audi Menlyn
How is Bidvest McCarthy Audi Menlyn rated on Hellopeter?
Hellopeter has tracked Bidvest McCarthy Audi Menlyn across 85 reviews. Bidvest McCarthy Audi Menlyn hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bidvest McCarthy Audi Menlyn? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Disappointed with the lack of transparency
Please be careful when deciding on purchasing a car with this dealership. After I purchased my VW T Cross , I later found out that its service history had a gap. I had to pay for additional maintenance when I took it to VW for service. Please do ask them for a full service history. They did not share that with me when I asked, which means they were not fully transparent. Be careful.
1 reviews | Active since Mar 2026
Disappointed with the lack of transparency
Please be careful when deciding on purchasing a car with this dealership. After I purchased my VW T Cross , I later found out that its service history had a gap. I had to pay for additional maintenance when I took it to VW for service. Please do ask them for a full service history. They did not share that with me when I asked, which means they were not fully transparent. Be careful.
1 reviews | Active since Oct 2025
Terrible Customer Service
Audi Menlyn - terrible after sale service I went to Audi Menlyn Pre-Owned in October 2025 and paid 50% of the price in cash deposit and the rest of the price under finance from Bidvest McCarthy, the service was amazing. When I drove out of the dealership the car only had 5000km on. I took the car for it’s first service to Audi Menlyn in April of 2026, there was a child lock fault which was not resolved after the service and the tyre valves weren’t put back onto the tyres furthermore, the car was recalled for a battery fault. Today I am sat without a car. I drove back from Lesotho with my 2025 Audi Q2 with no issue, I stopped in Potchefstroom to drop a friend at home and a ‘Start system failure’ notification popped up on the dashboard and would not stop showing or beeping. I decided not drive further and booked a hotel for the night. The following morning I phoned Audi Menlyn they gave me the number of the towing company who delivered amazing service. Audi Menlyn failed to do a courtesy follow-up call to check if I got the help I needed or if I was safe. My car got towed from Potchefstroom to Vereeniging and I was told it would take 7-10 working days to get information back on the car as there are other cars before mine, which I completely understand. I had to then rent a car to get back to Pretoria. Today, Sunday 28 June 2026, I went to Audi Menlyn to enquire about a courtesy car as the Audi website states it depends on the delearship and owner. I got to the pre-owned section and there was a man standing outside smoking a cigarette who asked me what he can help with, while still standing in the parking lot and smoking, I told him what had happened and asked about a courtesy car. He said they do not do courtesy cars, it’s end of financial year and it’s a Sunday. After finishing his cigarette he invited me inside took my details and said the manager should be back tomorrow and he will phone me. I then left with no further information. My parents always received courtesy cars from Mazda and Dodge if the car was in for some sort of fault. I am shocked that a well known and respected brand like Audi apparently doesn’t care about customer service after a sale. October 2025, I thought I would drive Audi for the rest of my life but this whole experience has left a very sour taste in my mouth.
1 reviews | Active since Oct 2025
Terrible Customer Service
Audi Menlyn - terrible after sale service I went to Audi Menlyn Pre-Owned in October 2025 and paid 50% of the price in cash deposit and the rest of the price under finance from Bidvest McCarthy, the service was amazing. When I drove out of the dealership the car only had 5000km on. I took the car for it’s first service to Audi Menlyn in April of 2026, there was a child lock fault which was not resolved after the service and the tyre valves weren’t put back onto the tyres furthermore, the car was recalled for a battery fault. Today I am sat without a car. I drove back from Lesotho with my 2025 Audi Q2 with no issue, I stopped in Potchefstroom to drop a friend at home and a ‘Start system failure’ notification popped up on the dashboard and would not stop showing or beeping. I decided not drive further and booked a hotel for the night. The following morning I phoned Audi Menlyn they gave me the number of the towing company who delivered amazing service. Audi Menlyn failed to do a courtesy follow-up call to check if I got the help I needed or if I was safe. My car got towed from Potchefstroom to Vereeniging and I was told it would take 7-10 working days to get information back on the car as there are other cars before mine, which I completely understand. I had to then rent a car to get back to Pretoria. Today, Sunday 28 June 2026, I went to Audi Menlyn to enquire about a courtesy car as the Audi website states it depends on the delearship and owner. I got to the pre-owned section and there was a man standing outside smoking a cigarette who asked me what he can help with, while still standing in the parking lot and smoking, I told him what had happened and asked about a courtesy car. He said they do not do courtesy cars, it’s end of financial year and it’s a Sunday. After finishing his cigarette he invited me inside took my details and said the manager should be back tomorrow and he will phone me. I then left with no further information. My parents always received courtesy cars from Mazda and Dodge if the car was in for some sort of fault. I am shocked that a well known and respected brand like Audi apparently doesn’t care about customer service after a sale. October 2025, I thought I would drive Audi for the rest of my life but this whole experience has left a very sour taste in my mouth.
1 reviews | Active since Jun 2022
Misdiagnosis, Unjustified Additional Charges and Unprofessional Service Experience
Paid R30k for repair after diagnosis, but engine fault returned within 24 hours. Dealer misdiagnosed the issue, demanded further payment for a new quote for something that was not in the initial quote , kept my car for two weeks unresolved and the Service Manager was rude and unprofessional. I had to follow-up every time for my car . They misdiagnose the car and except you as the customer to pay for their Incompetence .
1 reviews | Active since Jun 2022
Misdiagnosis, Unjustified Additional Charges and Unprofessional Service Experience
Paid R30k for repair after diagnosis, but engine fault returned within 24 hours. Dealer misdiagnosed the issue, demanded further payment for a new quote for something that was not in the initial quote , kept my car for two weeks unresolved and the Service Manager was rude and unprofessional. I had to follow-up every time for my car . They misdiagnose the car and except you as the customer to pay for their Incompetence .
1 reviews | Active since Apr 2024
UNHAPPY AND VERY BAD EXPERIENCE
Unhappy client Very bad experience. 😡😡😡😡 I am writing to formally express my deep frustration regarding the unacceptable service I have received from Bidvest McCarthy Audi Menlyn. I purchased a 2014/15 Audi A3 Sedan TFSI (Red) on 02 January 2024, trusting that an approved Audi dealership would provide a reliable vehicle. Unfortunately, this has not been the case. 1. Immediate Issues After Collection I collected the vehicle on 14 January 2024, and on the same day it displayed: • Engine warning light • Oil warning light The vehicle was returned within the same week and remained at the dealership for over a month while I continued paying instalments for a car I could not use. 2. Ongoing Mechanical Failures (2024–2025) Since purchase, the vehicle has suffered repeated serious faults, including: • Overheating and recurring engine warnings • Water pump and thermostat replacement (claimed from my aftermarket warranty) • ECU issues and temperature sensor failures • Gearbox (mechatronic) failure on 17 September 2024 • Engine knock in July 2025, resulting in a costly rebuild quotation Despite multiple repairs, the vehicle has never been mechanically stable. 3. Engine Replacement and Missing Parts Due to the high rebuild cost, I proposed replacing the engine as it was more affordable. The dealership advised me to source the engine myself. I did so, and the supplier provided a 3-month warranty. However: • The dealership kept the vehicle and engine for almost two months. • I was later told to drive the vehicle for 1,000 km before further checks, despite informing them it was not running properly. • By the time issues were identified, the 3-month engine warranty had lapsed due to delays at the dealership. I am now forced to repair the replacement engine at my own cost because I was deprived of the opportunity to claim within the warranty period. Additionally, after engine fitment, I discovered that several components from my original engine were missing or exchanged (including injector rail, coils, aircon pump, tensioner, PCV valve, oil pump components, mountings, covers, crank case, oil straine, starter motor and other parts). This is extremely concerning and unprofessional. 4. Delays and Lack of Priority The vehicle has spent over six months at the dealership in total. When I returned it again on 17 November 2025 due to severe vibration, I was told they had “many bookings.” This demonstrates a clear lack of urgency and accountability. 5. Escalation to Audi SA I logged a case with Audi South Africa, but no meaningful assistance has been provided. 6. Current Position After nearly two years of ownership and less than 25,000 km driven—mostly between repairs—I have suffered significant financial loss, stress, and inconvenience. Instead of reliability, this vehicle has caused ongoing hardship.
1 reviews | Active since Apr 2024
UNHAPPY AND VERY BAD EXPERIENCE
Unhappy client Very bad experience. 😡😡😡😡 I am writing to formally express my deep frustration regarding the unacceptable service I have received from Bidvest McCarthy Audi Menlyn. I purchased a 2014/15 Audi A3 Sedan TFSI (Red) on 02 January 2024, trusting that an approved Audi dealership would provide a reliable vehicle. Unfortunately, this has not been the case. 1. Immediate Issues After Collection I collected the vehicle on 14 January 2024, and on the same day it displayed: • Engine warning light • Oil warning light The vehicle was returned within the same week and remained at the dealership for over a month while I continued paying instalments for a car I could not use. 2. Ongoing Mechanical Failures (2024–2025) Since purchase, the vehicle has suffered repeated serious faults, including: • Overheating and recurring engine warnings • Water pump and thermostat replacement (claimed from my aftermarket warranty) • ECU issues and temperature sensor failures • Gearbox (mechatronic) failure on 17 September 2024 • Engine knock in July 2025, resulting in a costly rebuild quotation Despite multiple repairs, the vehicle has never been mechanically stable. 3. Engine Replacement and Missing Parts Due to the high rebuild cost, I proposed replacing the engine as it was more affordable. The dealership advised me to source the engine myself. I did so, and the supplier provided a 3-month warranty. However: • The dealership kept the vehicle and engine for almost two months. • I was later told to drive the vehicle for 1,000 km before further checks, despite informing them it was not running properly. • By the time issues were identified, the 3-month engine warranty had lapsed due to delays at the dealership. I am now forced to repair the replacement engine at my own cost because I was deprived of the opportunity to claim within the warranty period. Additionally, after engine fitment, I discovered that several components from my original engine were missing or exchanged (including injector rail, coils, aircon pump, tensioner, PCV valve, oil pump components, mountings, covers, crank case, oil straine, starter motor and other parts). This is extremely concerning and unprofessional. 4. Delays and Lack of Priority The vehicle has spent over six months at the dealership in total. When I returned it again on 17 November 2025 due to severe vibration, I was told they had “many bookings.” This demonstrates a clear lack of urgency and accountability. 5. Escalation to Audi SA I logged a case with Audi South Africa, but no meaningful assistance has been provided. 6. Current Position After nearly two years of ownership and less than 25,000 km driven—mostly between repairs—I have suffered significant financial loss, stress, and inconvenience. Instead of reliability, this vehicle has caused ongoing hardship.
1 reviews | Active since May 2024
Holding Deposit Reimbur*****t not happening
Were made to pay a holding deposit within 5 minutes with a lame excuse of a duplicate email to somebody else on the floor and another client wanting the same vehicle. I made payment from FNB to FNB account within 5 minutes. Waiting now for more than a day for reimbur*****t of the R5000.
1 reviews | Active since May 2024
Holding Deposit Reimbur*****t not happening
Were made to pay a holding deposit within 5 minutes with a lame excuse of a duplicate email to somebody else on the floor and another client wanting the same vehicle. I made payment from FNB to FNB account within 5 minutes. Waiting now for more than a day for reimbur*****t of the R5000.
1 reviews | Active since Dec 2025
Audi service plan extension
I wanted to extend my service plan and Cathy walked the xtra mile to tailor a cost effective solution. That is what sets them apart from the rest. Well done.
1 reviews | Active since Dec 2025
Audi service plan extension
I wanted to extend my service plan and Cathy walked the xtra mile to tailor a cost effective solution. That is what sets them apart from the rest. Well done.