Bad Service from BidvestAudi Center Menlyn

Audi center Meyn has given me a bad services. I have bought an Audi A3 tdi S-tronic in 2013. It started giving me problems after the the motor plan had ended. Then one morning the vehicle started making some rattling noise while I was driving. It didnt want to move then I had to have it towed to the dealership. After the vehicle was assess they told me that the clutch was faulty and had to be replaced and it cost R40 000. Because it was out o maintenance plan I had to pay cash for it. After the repair was done, I was given a 1 year guarantee and I was told that the vehicle shouldn't give me any problems at all. I then bought a Bidvest service and maintainance plan from the dealership. Surprisingly within the 6 months of the repairs I started experiencing problems with the vehicle. I started experiencing the same things that I experience before the repairs. When I took it to the dealership they said they could not find any faults. It was cutting power, couldn't accelerate on level surfaces and steeps. It would give a warning sign on the cluster and will also say gearbox faulty.

I kept on experiencing problems and I took it in again and this time I was assisted by Jay one of their service consultants. He told me that there is a faulty part that needs to be repaired and I need to pay R20 000. He then sent a claim to BIdvest insurance and they said they don't cover the part that is faulty. He then informed me that I to pay cash. I then told him I don't have I don't have that much money.

I kept on experiencing the same problems with the vehicle.

In November 2020 I then took the vehicle in for a service and explained the problems I was experiencing to the service consultant. His name was Ian. Then after the service he tells me they didnt find any faults with the vehicle. Infact he said it could be the battery because the battery was low.

The following week I bought the battery but I was still experiencing the same problems.

The people from audi have given me an appalling service because everytime I raised this issue with the vehicle they just dismissed me. And on top of that even their reports are not the same. They have been telling me different stories and everytime I take the vehicle to be checked.

I feel that when they replaced the faulty part they replaced it with an old part. They have been dragging their feet and buying time so that the guarantee for the replaced parts ends. When I took it in for a service it was left with only 2 weeks before it expires

I am just not happy with the service I have been getting. All I want is for my vehicle to be repaired. I want them to do the right thing. They have infrindged on my rights as a customer. All they did is to make me go around in circles instead of repairing my vehicle.