Wrongful information

I brought the used car from McCarthy Pretoria on the 14/03/2022 (it was Monday) and I was told that the I car will be delivery to me on Friday or Saturday in East London (where am based), they told me that they will install tracker I even signed the agreement for tracker with BID TRACKER. And car was driven and arrived on Saturday on the 19 March 2022 in East London. Dealership told me that everything is fine, and on the 25 March I was involve in the accident and now the insurance want tracker report.

Bid Tracker "The report is with a tracker at this stage, I will let you know soonest'. "I will ask top management in your request to tracker". What I don't understand is the I am the one you need to call and make follow-up regarding the tracker report, I signed contract with bid tracker and my dealership before I receive the car he told me the busy installing the tracker after week or so I was told by bid tracker that they didn't install tracker in the car because they are two unit in the car from previous own as he/she didn't take out his/her tracker after. Why do dealerships give me the car without a tracker if the car was ****** - now they have to ask the previous owner (TRACKER for the report). since the 12 April 2022 I don't get assistance and dealer keep on pushing me to bid tracker although to me he said everything is fine. Needs to be accountable for this? Why I am not get help?