NPS Score
0
Recommended: Likely
Dec '25 - Nov '26
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Hellopeter has tracked Bidvest McCarthy VW Silver Oaks across 63 reviews. Bidvest McCarthy VW Silver Oaks hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bidvest McCarthy VW Silver Oaks? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2025
ZERO - GROSSLY NEGLIGENT!
ZERO RATING – GROSSLY NEGLIGENT! Volkswagen Silver Oaks sold me a brand-new Amarok with a passenger seat airbag that was NOT WORKING, and I drove it like that for MORE THAN A YEAR without knowing. This comes on top of the appalling sales experience in my earlier review, which became their most-liked review and is reproduced below. In a crash, the passenger seat airbag would not have deployed. The person in that seat could have been my spouse, a child or a colleague. Silver Oaks put them at risk of serious injury, and put me at risk of an insurer refusing to pay out. What happened: Silver Oaks fitted aftermarket leather seats and never reconnected the passenger seat airbag. They then handed over the vehicle without running a basic diagnostic check, which takes about four minutes and would have shown the fault straight away. I only found out when a different dealership picked it up at the vehicle's first service. Silver Oaks has admitted that the passenger seat airbag was never reconnected. Their sales manager first offered to compensate me. Top management then reversed that and told me there was "nothing they can do". I paid full price (for not full value) and carried all the risk, and their response to a safety failure they admitted is to shrug it off. Volkswagen is a brand people trust, and this dealership's conduct damages that trust. I am reporting the matter to the Volkswagen Group, the National Consumer Commission, and the Motor Industry Ombudsman of South Africa, so that there are real consequences. Before you buy here, ask yourself: would you trust them with your family's safety? I would not. (They have since reconnected the passenger seat airbag, but only after another dealership found the problem.) MY PREVIOUS REVIEW (still their most-liked review): "Absolutely terrible experience – and I just bought a brand new Amarok! As soon as the sale was done, the dealership clearly stopped caring. Would give a zero rating if possible. Late delivery on the day I was supposed to receive my vehicle. Never gave a delivery gift. Couldn't even do a proper handover presentation of my brand new vehicle – rushed and careless. I paid for full service and delivery (R9,200) but got half a tank of diesel. Only to raise my concern a week later, for them to realise the apparent mistake. They fitted new tyres and rims, only to give me a different size spare wheel and rim – completely unacceptable. When I took this up with the manager and asked what exactly the "service and delivery" fee was for, he couldn't even explain it and just babbled on saying it is administration. Later, he said they "took from the service and delivery fee" because they apparently "made a loss" on the deal but undertook, at the time of negotiating, that all of the extras will be at cost. That is not only disingenuous but constitutes a misrepresentation. I paid for a service I did not receive, and their excuse is that they needed to make up their margin? Absolutely unacceptable. If this is how they treat someone buying a brand new vehicle, I can't imagine what their aftersales service is like. Avoid at all costs unless you enjoy paying for things you don't get."
1 reviews | Active since Sept 2025
ZERO - GROSSLY NEGLIGENT!
ZERO RATING – GROSSLY NEGLIGENT! Volkswagen Silver Oaks sold me a brand-new Amarok with a passenger seat airbag that was NOT WORKING, and I drove it like that for MORE THAN A YEAR without knowing. This comes on top of the appalling sales experience in my earlier review, which became their most-liked review and is reproduced below. In a crash, the passenger seat airbag would not have deployed. The person in that seat could have been my spouse, a child or a colleague. Silver Oaks put them at risk of serious injury, and put me at risk of an insurer refusing to pay out. What happened: Silver Oaks fitted aftermarket leather seats and never reconnected the passenger seat airbag. They then handed over the vehicle without running a basic diagnostic check, which takes about four minutes and would have shown the fault straight away. I only found out when a different dealership picked it up at the vehicle's first service. Silver Oaks has admitted that the passenger seat airbag was never reconnected. Their sales manager first offered to compensate me. Top management then reversed that and told me there was "nothing they can do". I paid full price (for not full value) and carried all the risk, and their response to a safety failure they admitted is to shrug it off. Volkswagen is a brand people trust, and this dealership's conduct damages that trust. I am reporting the matter to the Volkswagen Group, the National Consumer Commission, and the Motor Industry Ombudsman of South Africa, so that there are real consequences. Before you buy here, ask yourself: would you trust them with your family's safety? I would not. (They have since reconnected the passenger seat airbag, but only after another dealership found the problem.) MY PREVIOUS REVIEW (still their most-liked review): "Absolutely terrible experience – and I just bought a brand new Amarok! As soon as the sale was done, the dealership clearly stopped caring. Would give a zero rating if possible. Late delivery on the day I was supposed to receive my vehicle. Never gave a delivery gift. Couldn't even do a proper handover presentation of my brand new vehicle – rushed and careless. I paid for full service and delivery (R9,200) but got half a tank of diesel. Only to raise my concern a week later, for them to realise the apparent mistake. They fitted new tyres and rims, only to give me a different size spare wheel and rim – completely unacceptable. When I took this up with the manager and asked what exactly the "service and delivery" fee was for, he couldn't even explain it and just babbled on saying it is administration. Later, he said they "took from the service and delivery fee" because they apparently "made a loss" on the deal but undertook, at the time of negotiating, that all of the extras will be at cost. That is not only disingenuous but constitutes a misrepresentation. I paid for a service I did not receive, and their excuse is that they needed to make up their margin? Absolutely unacceptable. If this is how they treat someone buying a brand new vehicle, I can't imagine what their aftersales service is like. Avoid at all costs unless you enjoy paying for things you don't get."
1 reviews | Active since Jun 2026
After-sales service from Evan Corbett has been extremely disappointing.
We had a great experience buying our car from VW Silver Lakes, but the after-sales service has been extremely disappointing. We contacted Evan Corbett for a simple trade-in valuation. He said he would get back to us, but almost a month later we are still waiting. Our calls have been ignored, and we haven't even been referred to someone else who could assist. It's clear that once the commission is earned, customer service ends. Based on this experience, we will not be doing business with VW Silver Lakes again.
1 reviews | Active since Jun 2026
After-sales service from Evan Corbett has been extremely disappointing.
We had a great experience buying our car from VW Silver Lakes, but the after-sales service has been extremely disappointing. We contacted Evan Corbett for a simple trade-in valuation. He said he would get back to us, but almost a month later we are still waiting. Our calls have been ignored, and we haven't even been referred to someone else who could assist. It's clear that once the commission is earned, customer service ends. Based on this experience, we will not be doing business with VW Silver Lakes again.