Unsatisfactory service provision

I bought a Polo VIvo GT 1.0 TSI 2021 model at @BidvestMcCarthy VW SilverOaks Cnr Solomon Mahlangu & Von Backstrom Ave Pretoria, South Africa in May 2021.

To my shocking surprise after taking the vehicle in for its annual 15000km service I found out that it doesn’t have a service plan.

The salesman”THABO”gave me the impression that I was covered for a 3year 45000km maintenance warranty and service plan, His main priority was making quick commission out of the deal while negligently overlooking the most important factor of the purchase.

This has affected my financial well-being as I know owe the dealership over 2K that I hadn’t planned to pay nor afford to pay. It’s appalling and disturbing how these CARSALES-PEOPLE get away with such reckless, irresponsible, negligent and ruthless behaviour.

The most concerning part is that I even referred a client that later purchased a vehicle through him. The fact that I never even received a courtesy souvenir for buying a brand new car from that dealership like every other client does proves how less valued a client I am.

This is not my first nor my last purchase, how do I continue to stay loyal to the VW and the McCarthy BRAND. How do I return to same dealership for a future purchase? How do I refer another client for a purchase.

It’s quiet clear that some of your CAR-SALESMEN are poorly trained.