Unsatisfactory service

Bad customer services I called last year to request for tracker certificate so I can send confirmation to the insurance company to date I have not received anything. There were issues with the tracking devices, they had promised that they will send a technician to fix even today still waiting. Yesterday I called to cancel the tracker they told me that I took a 3 years contract which was not explained to me no did I sign the contract. I asked for them to send me the signed agreement to date I have not received the signed agreement. I am even asking myself if this is a legit business because I have never seen such unprofessional environment. I am really going to report this to the ombudsman.