Tracking device not working and Bidtrack not helping

I have called your customer support line and got transferred to different people to assist me regarding the tracker device installed which is not working. I have called 3 times last week, and everyone I spoke to said I would receive a call from a technician to arrange for the tracker device to be sorted out.

The lady I last spoke to on Wednesday 20 September 2023 (can't remember the name), said a technician would call me and arranged that they'll come sort out the faulty tracker anytime between Thursday & Friday (in Midrand) or Saturday (at Eden Glen).

Thursday, Friday and Saturday have passed and still no call received from a technician or anyone from customer support to give me an update?!

How am I supposed to drive with peace of mind when my car has a tracker that is not working? The last time the tracker device was working was on 29 August 2023, now had I not called in last week to activate my Bidconnet account when was this going to be picked up???

The service has been appalling from the beginning and quite upsetting that I literally have to be the one who keeps on reaching out and being sent from post to post.

Would highly not recommend!!!