Shocking service

After being with Bidtrack for nearly 7 years, I have decided to cancel. Firstly, last year they increased their prices without notifying me. Secondly, their lack of customer service is shocking. They don’t respond to their emails (3 emails sent and not 1 reply). Even though they are the ones who asked you to email them, instead of simply answering a question while you are talking to them on the phone. Lastly.. My debit order bounced (for the first time in 7 years) so I had to manually make payment. After making the payment, a week later, I call to let them know that I am cancelling. I was then told that their policy is that they you would have to give a month’s notice, which is fair. Which means I would have 1 last debit order come off from them. The lady from accounts then told me that the manual payment I made, was made “too late” and that they will be debitting double the amount next month and that they will be unable to refund me. I have read many reviews on HelloPeter on how they ***** from their customers and this has just proven again that this is the basis on which they run their business. I will never recommend them to anyone. All they care about is the money. Not their customers. No matter how long you have been with them.