Poor quality and service

DO NOT USE THIS TRACKING SERVICE

You will not know where your car is, bidtrack cannot even detect when a tracking unit stops working, staff, especially management dont know what they doing, they dont know how to reply to emails, and definitely cannot tell you why or when your tracking unit has failed, imagine their system cannot pick up a unit has failed and you tell the customer oh we dont know what happened TWICE!! twice my unit failed and they didn't know and couldn't pick up why it failed, they quick to say its due to load shedding and bad network when it clearly was not that, they probably use old second hand units to save costs as i had a malfunctioning unit three times for more than a week that went undected, i had to call in and say hey it's not working yet it is a self testing unit , such false advertising, if my car got ****** my insurance would not have paid and bidtrack didnt even take this seriously, and customer service is something that doesnt exist with this company, you cannot reason or make staff understand, they believe they are right and doing the customer a favour even though its the customer thats paying for a service, they are unable to investigate as to why a unit failed and to keep the customer happy they will lie and say they will replace a broken unit only to fix it poorly and then it breaks again 3 weeks later. This company lies, has false advertising and does not care about the safety and well-being of their customers