Pathetic Tracking Service and Customer Service Ever !!!!!

Bought a Toyota D/C for my business in 2016 and had Bidtrack installed through the dealership. All was well until the 2nd of August 2019 when we discovered that the vehicle was not in the office block ba*****t. Called Bidtrack and to my shock, i was informed the that the unit i had in the vehicle was paid for 2 years upfront from the time i bought the car and had now lapsed due to non payment. Agent said sms and emails had been sent to contacts they had on the system several times, which indeed are ours but have never received them despite the email address they have on the system being a group email that distributes to all accounts personnel. I explained to them that we have not once received any notifications to that effect, and when I asked them to send me proof that they tried contacting me via the channels they claim they did, the lady i was dealing with started getting agitated with me. I then asked them to track the vehicle and if they locate it, retrieve AT MY COST or give me the location so that i could give it to the SAPS investigating officer while i take up issue of non payment with their accounts department. Was told they needed to get AUTHORIZATION from accounts department first and they had closed until Monday the 5th. WHAT ARE THE CHANCES OF EVER LOCATING A TOYOTA THAT WENT MISSING ON THE 2ND now that i have to wait for the 5th while you have invested in a tracking system?? NB: I am busy going through my fleet's tracking certificates this morning, and should there be any of my other vehicles with Bidtrack, i will gladly pay any and all cancellation fees and get my vehicles tracked with reputable Tracking companies.