PATHETIC AND HORRIBLE SERVICE FROM BIDTRACK(BIDVEST)

Today I received an SMS around 12:50 pm today (14/01/2021) telling me that the tracker is failing to respond and I NEED TO CALL THEM BACK, imagine if I was being hijacked at that moment and BIDTRACK is telling me that I need to call them, what kind of a PATHETIC SERVICE is that, are they not the one who supposed to be calling me and apparently the last time the tracker RESPONDED was ON THE 2nd of Jan 2022 and nobody did nothing about it, which I find it disgusting. So I decided to call them since this matter is URGENT, WORRYING and FRUSTRATING I called and I first spoke to Nonjabula and she apologized for the SMS and for not calling and promised she will disperse a technician to call me, this was around 2pm and no body called, around past 3 again I called again and spoke to Meagan Aphina who has the nerve to tell me that all technicians are out and doing last rounds they wont be able to come I should wait till Monday, when I ask what happens should my car get ****** from now the answer was I DONT KNOW.