Not expecting this service

What a shock! I don’t know what way anymore. Getting transferred from one person to an other for 15 min.

For two weeks my GPS signal is not updating in my car. I waited from the 10th so that they can phone me telling me what I luckily already knew but no phone call. I phoned them monday (15th of July 2024) requesting to track my vehicle where the lady told me that she can not pick up my car as there is a problem with the GPS signal. And will phone me back 30 min after. On Wednesday (17th July 2024) I phoned them again followed the same route. First trying to locate my vehicle with no success. And then getting transferred again where the lady also made empty promises. On Monday 22nd of july 2024 is where i got really frustrated. I phoned them asking them again to track my vehicle with no success the guy did log a ticket for them to phone me for repairs. I called my insurance and they told me if my vehicle is ****** and there was a problem with the tracker they are not going to pay out. So for them they asked me for a letter from Bidtrack stating from them that they do know my tracker is not updating and when it will be fixed. So after 2 hours a gentleman phoned me telling me they can only help in a weeks time. Mind you they only took 1 day to install the tracker in my vehicle. When I asked them they transferred me from one lady to the other from one department to the other and back to the control room for almost 15 minutes (still have all the call logs that add up to 30 min in total).

I only need a letter stating that my unit is not updating for my insurance but still no one could help me