Industry Leader?? NOT A CHANCE. Waste of money!!!

I am very unimpressed with the so-called “service” of BidTrack. My unit was disconnected when my vehicle was at the mechanic and it went unnoticed by everyone. It took BidTrack TWENTY EIGHT days to contact me. I then get told "sorry we have an automated system that only checks units every 7-14 days", how does that help anything? Imagine being hijacked and unable to alert anyone… 14 days later they phone your number and speak to who? Not you surely because this is South Africa and the chances of you surviving are negligible. Never mind that this was in fact DOUBLE their apparently acceptable standard practice of “7-14 days”. Over and above this, I have on more than 1 occasion enabled the Park Alert, driven off forgetting it's activated and several times have not even been called... once BidTrack did call - however they phoned me over an hour later, the lady from the call centre actually had the audacity to get irritated with me because I told her their service was unacceptable. Happily transferring to another much more recognised tracking company, for a lower monthly fee, better customer service, more mobile app functions and a significantly higher recovery success rate. Now I sit and wait for the cancellations department to phone me... I wonder how long this will take. I sincerely suggest that senior management of BidTrack catches a wake up… all our complaints are the same and nobody seems to care.