SM
Shane M
1 reviews | Active since Dec 2015
23 Dec 2015, 07:17
excuse for not responding to battery disconnect
In the early hours of 29 Nov my battery was disconnected and my vehicle broken into. Fortunately only the sound was ****** and not the bakkie as my gearlox was on. Upon quering with Bidtrack why I was not called when the battery was disconnected Ashley advised that they did not receive the signal and the unit maybe faulty and needs to be changed. This was just and excuse for poor / non service as the unit is now working fine. Let's just say your vehicle is only as safe as the efficiency of the control room of service providers. Gearloxes still are more effective
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BidTrack's replyOfficial
07 Jan 2016, 12:55Hello daveena,
Thank you for bringing this problem to our attention. We only recently became aware of the report that you posted, and consequently registered as a Company Who Responds. Please be assured that your complaint is being investigated with the highest priority, and that we are striving to resolve the issue soonest.
With regards from the Bidtrack Customer Service Team.
Thank you for bringing this problem to our attention. We only recently became aware of the report that you posted, and consequently registered as a Company Who Responds. Please be assured that your complaint is being investigated with the highest priority, and that we are striving to resolve the issue soonest.
With regards from the Bidtrack Customer Service Team.
BidTrack's reply07 Jan 2016, 12:55
Official
Hello daveena,
Thank you for bringing this problem to our attention. We only recently became aware of the report that you posted, and consequently registered as a Company Who Responds. Please be assured that your complaint is being investigated with the highest priority, and that we are striving to resolve the issue soonest.
With regards from the Bidtrack Customer Service Team.
Thank you for bringing this problem to our attention. We only recently became aware of the report that you posted, and consequently registered as a Company Who Responds. Please be assured that your complaint is being investigated with the highest priority, and that we are striving to resolve the issue soonest.
With regards from the Bidtrack Customer Service Team.