BIDTRACK IS A SHOCKER

On 13 March bidtracker told me there was a fault with my tracker. I phoned them immediately. I was told that I would be contacted by their tech people to fix it. No-one called. On 25 March the same person sent me a text saying again that my tracker was faulty. I phoned again and reminded them of the call on 13 March. The lady told me that it wasn't her fault. This time she put me through to the tech dept and they booked to do the rep[air on 27 March. No show! Today (2 April) I get another alert at 16.58 that the tracker isn't working. I called immediately - 16h58 - my phone will confirm. There was no answer. I called again (16h59) someone picked up the phone and summarily replaced it. And I am paying Bidtrack for this ******* service???