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Bidtrack confirmed in writing to reduce my premium instead they increased it. i immediately asked for a cancellation in Feb, and to date they're still debiting my account with promises of a refund at the end of the month. Last week Friday i was promised paperwork that would confirm the refund as well as the cancellation - to this day I'm still waiting. I sent an e-mail reminder this morning and they still call with expectations to understand their incompetency. I'm taking this up with the consumer commission.