1 reviews | Active since Sept 2011
Waiting for a delivery from August 2014
Last year August I made a purchase THREE STONE EMERALD CUT CZ ACCENTED RING from a seller on the Bid or Buy website. When I made the purchase I informed the seller that I am in the Northgate area. The seller sent the item to the Yeoville branch. I then informed the seller that I am nowhere near Yeoville. The seller informed me that I need to contact the post office and make the arrangements to have the parcel sent to Northgate, when I contacted the post office they informed me that the person that sent the item would need to make the changes. I then informed the seller of this and they said to me that there is nothing they can do and that I would need to go to Yeoville and pick up the item. They then informed me that they will not refund me because it is not their problem that the product was sent to the incorrect post office. I have e-mailed the BOB department and have got no positive feedback regarding this. It has been 6 months and I have not received any feedback or item. Can I please some sort of feedback regarding this.
Thank you for your post .
As per our tele-con , we can confirm the parcel was sent to the incorrect post office due to the postal code. We cannot apportion any blame to anyone as the seller did use the correct shipping address , SAPO was not able to ascertain why your parcel was sent to 2198 Yeoville and not 2198 Northgate.
The parcel has been directed back to the seller who will effect a refund once they are in possession .
Kind regards
Reatile
Thank you for your post .
As per our tele-con , we can confirm the parcel was sent to the incorrect post office due to the postal code. We cannot apportion any blame to anyone as the seller did use the correct shipping address , SAPO was not able to ascertain why your parcel was sent to 2198 Yeoville and not 2198 Northgate.
The parcel has been directed back to the seller who will effect a refund once they are in possession .
Kind regards
Reatile