Unacceptable seller treatment warning

I have been selling on biborbuy for just over a year. I do not sell loads but often get a order. In the beginning I received a order and then did a payout request where the payment was received 3 days later and then I paid courier collection and sent the items. No customer in my history has ever requested a refund due to no delivery.

Last week I received a new order and was told after requesting a payout that my funds will only be released once bid or buy gets confirmation from the client that they have their order. They also advised due to no ratings on me that this is why they hold it back.

I am extremely unhappy about this as this means I will in future have to FORCE the clients to give ratings. They have actually tried calling this client to confirm delivery and have even e-mailed the client to confirm delivery.

I see this as harassment to clients and will be cancelling my selling account with them.

I would fully understand if I have had bad ratings or if I never delivered BUT this is outrageous.

Just thought I would share this so that you are aware of this.