Rating systerm a farce - consultant incapable

I am (still) member of Bidorbuy/Bobshop since more than 17 years and have about 16,000 ratings. Just mention this to indicate I am not exactly a greenhorn on BOB.

The "service" I received in the past months is totally unacceptable. The service consultants Elsie and Ntasko were so pathetically insufficient that their team leaders Morne and Thabang had to take over - only to make the matters even worse.

My well justified and fair ratings for a seller from Heidelberg who sells banknotes in a much worse condition than advertised, were deleted to his favour. Then, after I have been consulting Morne in person at BOB's office in JHB, the ratings were reinstated again. Only to be deleted once more a couple of days later, apparently by Thabang.

Even though I sent back the devastated banknote, the seller refuses to refund me, claiming I had damaged the banknote!!! BOB's Buyer's protection does not pay out either, since they claim it was my fault! In fact, I proved the condition by attaching relevant photos - nothing. So I lost R992 - dankie meneer.

Thabang claims "the seller received a bent note and not as in the image of the listing nor the one you provided on the first mail therefore the seller has rejected the refund." I asked for appropriate proof. No proof was supp****. In fact, I did not even receive any reply from this useless team leader anymore.

Morne, who was helpful in previous years, seems to be out-booted. On 4 January 2024 he wrote "I will get back to you today in regard to this matter." Of course he didn't!

THE RATING SYSTEM ON BOPSHOP IS A FARCE. MANY OF THEIR CONSULTANTS SEEM TO BE LAZY OR ******* OR INCAPABLE.

Today, I asked in writing for a name and email address in order to enable me to send my complaint about the lack of professionalism of the team leaders. No reply.