POOR COMMUNICATION LEADS TO POOR CUSTOMER RELATIONS LEADS TO POOR BUSINESS PERFORMANCE

I sell on BIDORBUY . I refunded my customer who ordered the wrong item from me on the BIDORBUY platform.

After the refund, I filed a SNC (sale not completed) at BIDORBUY to be refunded the "success fee" that they deducted from me when the initial sale was made. Without consultation with me, their customer, BIDORBUY decided to "retract" the SNC.

Good service providers communicate with their customers.

I, the customer, then initiated communications with BIDORBUY, only to hear that it is "the system" that decided to retract the SNC.

So I guess "the system" is to be blamed for not communicating too...