1 reviews | Active since Aug 2010
No feedback to non delivery of purchased item
Towards the end of January I made a purchase on Bid or Buy for a DVR and a credit card payment in favour of Bid or Buy was processed for an amount of R1730. To date I have not received my order and the supplier says he has not received payment from Bid or Buy and wont dispatch the purchase. On contacting Bid or Buy telephonically and via e-mail I was told the supplier has not honoured previous purchases to other customers so they have held back my monies to protect me. However I receive no feedback from Bid or Buy as to what will happen.<br> So effectively I am stuck in the middle of a dispute between Bid or Buy and the supplier. I am out of pocket for R1730, have no DVR to show for it and cannot purchase a DVR elsewhere, despite needing it fairly urgently because I do not know whether the order will be processed and then I am stuck with two DVR'S.<br> I have been a regular buyer on Bid or Buy, but no more after this experience!<br>
Thank you for your report .
Your matter is being handled by our Customer Support team, in such circumstances before we reverse any payments we need written confirmation from both parties . This sometimes causes a slight delay but is done to ensure safety for all concerned .
You should receive feedback within a day or two .
Thank you for your patience and understanding in this regard.
Kind Regards
Reatile Pinto
Thank you for your report .
Your matter is being handled by our Customer Support team, in such circumstances before we reverse any payments we need written confirmation from both parties . This sometimes causes a slight delay but is done to ensure safety for all concerned .
You should receive feedback within a day or two .
Thank you for your patience and understanding in this regard.
Kind Regards
Reatile Pinto