vS
vanesse S
1 reviews | Active since Aug 2014
02 Feb 2015, 08:57
monies paid in seven days ago still missing
Ticket nubers are EXV***0 and XHZ***5 the deposit made to absa directly into bidorbuy last Monday still has not been traced and the consultants don't seem to be overly concerned! They send me emails saying that the order no's ect need to be corect!!!! I repeatedly send the deposit slip of payment but nothing is happening!! Then they tell me money between banks takes time BUT this was a direct deposit with ref 3BXWEL to bidorbuy absa account, for oceans2013. Thank you
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bidorbuy's replyOfficial
02 Feb 2015, 16:39Hello vpurves,
Thank you for the message.
I can confirm that your payment was matched to your order from Oceans2013 this morning. We apologise for any inconvenience you may have experienced with this payment as a result of the delay.
For all payment related queries please ensure that you supply us with the deposit slip when querying the payment so that we can assist you as quickly and efficiently as possible. For the quickest possible service please email this to ***.
The seller has received your payment and the parcel should be dispatched shortly. Should you require further assistance please feel free to call ***any our consultants will be happy to assist you.
Kind Regards,
David Berry
Thank you for the message.
I can confirm that your payment was matched to your order from Oceans2013 this morning. We apologise for any inconvenience you may have experienced with this payment as a result of the delay.
For all payment related queries please ensure that you supply us with the deposit slip when querying the payment so that we can assist you as quickly and efficiently as possible. For the quickest possible service please email this to ***.
The seller has received your payment and the parcel should be dispatched shortly. Should you require further assistance please feel free to call ***any our consultants will be happy to assist you.
Kind Regards,
David Berry
bidorbuy's reply02 Feb 2015, 16:39
Official
Hello vpurves,
Thank you for the message.
I can confirm that your payment was matched to your order from Oceans2013 this morning. We apologise for any inconvenience you may have experienced with this payment as a result of the delay.
For all payment related queries please ensure that you supply us with the deposit slip when querying the payment so that we can assist you as quickly and efficiently as possible. For the quickest possible service please email this to ***.
The seller has received your payment and the parcel should be dispatched shortly. Should you require further assistance please feel free to call ***any our consultants will be happy to assist you.
Kind Regards,
David Berry
Thank you for the message.
I can confirm that your payment was matched to your order from Oceans2013 this morning. We apologise for any inconvenience you may have experienced with this payment as a result of the delay.
For all payment related queries please ensure that you supply us with the deposit slip when querying the payment so that we can assist you as quickly and efficiently as possible. For the quickest possible service please email this to ***.
The seller has received your payment and the parcel should be dispatched shortly. Should you require further assistance please feel free to call ***any our consultants will be happy to assist you.
Kind Regards,
David Berry