1 reviews | Active since Jul 2011
Horrible Customer Support
I am really irritated at the service I am receiving from you guys.<br> <br> Firstly I had an issue where my account was accidentally disabled by myself, I had to post a complaint on your Facebook page to get a response.<br> <br> After waiting a few days for a reply, I created a secondary account so I could purchase 2 pairs of Jeans located at the below link<br> <br> [URL Removed]<br> <br> Everything went fine, checked out, did the payment and now I get a request to send the following<br> Copy of ID:<br> Proof of Residence:<br> And wait for it, A scanned copy of my credit card front and back.<br> <br> This is ****** absurd to request it, I will never send me card details like this, it's a security concern and opens up my card to ********** transactions.<br> <br> The transaction is already showing on my credit card as BIDORBUY GTG ZA 071973 for an amount of R 864.00 why the hell would you need the copies of my credit card?<br> <br> I was advised that I can rather do an EFT and that the credit card transaction will be reversed, I rep**** stating that I would rather do the EFT and please revert the transaction.<br> <br> I am still waiting for response. Useless service
Thank you for taking my call earlier .
I am glad we were able to resolve your query . It is a pity it took these measures to have it finalised, for this we apologise sincerely.
We have confirmed with the seller who will hold onto your purchase until your EFT payment has been processed.
Once again , our apologies and thank you for your understanding .
Kind regards
Reatile Pinto
Thank you for taking my call earlier .
I am glad we were able to resolve your query . It is a pity it took these measures to have it finalised, for this we apologise sincerely.
We have confirmed with the seller who will hold onto your purchase until your EFT payment has been processed.
Once again , our apologies and thank you for your understanding .
Kind regards
Reatile Pinto
