**** PRODUCT AND PROMISES NOT KEPT

Bidorbuy say they have safe online shopping, with buyer's protection program, the "Buyer protection programme provides an additional measure of safety in the unlikely event that: You receive an item that is materially different than described." I firstly contacted the seller, a couple of times, but no reply... I've been waiting now for more than 3 weeks, to get feedback, refund, after I've bought a"sterling silver" ring from Luxuryonline, on Bidorbuy. Wrote my whole story, provided evidence by photo's etc, proving the ring is NOT STERLING SILVER, AS PROMISED AND what I thought I bought, even got a certificate to say it's 925 sterling silver. Clearly there are companies that are *****s, selling ****s to clients, on Bidorbuy. So WHERE'S THE BUYER'S PROTECTION PROMISED BY BIDORBUY??? I went on the Live Help on the website again end of last week, just to hear that the manager/supervisor is busy with my case, will give me feedback. I have to pay immediately, after winning an auction, otherwise I get a bad buyer's review. SO HOW LONG AM I STILL GOING TO HAVE TO WAIT FOR FEEDBACK FROM BIDORBUY, TO GET MY MONEY BACK, AS PROMISED BY BIDORBUY, WHEN "You receive an item that is materially different than described" **** IS DEFINITELY NOT WHAT I'VE PAID FOR, I PAID FOR GENIUNE 925 STERLING ILVER RING. I WILL NEVER BUY FROM BIDORBUY AGAIN!!!