1 reviews | Active since Oct 2011
Damaged, poor service, bad attitude, cant read.
1. My item was late and not delivered to the nearest post office as ordered and I paid for overnight shipping.<br> 2. I received bad attitude for complaining about the overnight shipping that was late and not at the nearest post office. What is there not to understand use the post code on the buyers details. Does not want to read, but we want to do business and take my money.<br> 3. Spent 1 hour driving to collect the parcel and spent 1 hour standing in line to receive the parcel. 2 hours of work down the drain. I have more valuable things to do with my time than to stand in line and wait for service.<br> 4. The 1 of the 2 items are faulty and now they want to refund me less 15%.<br> 5. Professional courtesy was not even on the table since I had complaints. My complaint was removed by bid or buy. Warning of bad service and ill tempered people. How many complaints are removed that warn people of bad service.<br> <br> Yes this is the great service from bid or buy people. I will take my business else where. <br> Thanks for taking the time to read my complaint. Sorry for the time wasted.
We apologise if this transaction did not meet your expectations.
In defence of the seller , your order was placed late on the evening of Wed 28/01. A tracking number was provided to you on 29/01 and the parcel reached your post office on the morning of Friday 30/01. In our view the order was delivered within the overnight delivery stipulated.
Your order's delivery address matches the registered address on your account which is why the parcel was sent to the Menlo Post Office. The seller does not pick the PO but merely uses the delivery address you provide on the order form .
You had initially stated you would not collect your order and as a result , the item would be returned to the seller who could charge a 10-15 % restocking fee before refunding you.
In terms of the item being faulty, the Post Office has confirmed as of this morning 10/02 , the parcel has yet to be collected and they are still in possession of the item . We are willing to assist when you have taken physical possession from the post office.
Kind Regards
Reatile Pinto
We apologise if this transaction did not meet your expectations.
In defence of the seller , your order was placed late on the evening of Wed 28/01. A tracking number was provided to you on 29/01 and the parcel reached your post office on the morning of Friday 30/01. In our view the order was delivered within the overnight delivery stipulated.
Your order's delivery address matches the registered address on your account which is why the parcel was sent to the Menlo Post Office. The seller does not pick the PO but merely uses the delivery address you provide on the order form .
You had initially stated you would not collect your order and as a result , the item would be returned to the seller who could charge a 10-15 % restocking fee before refunding you.
In terms of the item being faulty, the Post Office has confirmed as of this morning 10/02 , the parcel has yet to be collected and they are still in possession of the item . We are willing to assist when you have taken physical possession from the post office.
Kind Regards
Reatile Pinto