Claim sent through twice and still no answers

on the 18/02/15 we ordered Amazonliss 50ml treatment kit online with Bidorbuy. Payment was made and sent through. On the 19/02/15 we received confirmation that the parcel had left with a specific tracking number. We sent our drivers out on the 27/02/15 to collect from the post office. it had been collected by another person in Kensington (we based in Solheim). We spoke to the person who was responsible for the post on bidorbuy and were given the correct tracking number. I tracked the parcel to Symhurst post office and went through personally on Saturday 28/02/15 to collect the parcel. I opened the parcel to find 3 plain bottles that had hand written labels of 1 shampoo, 2 treatment, 3 conditioner. No instructions and no ingredients on the bottles or in the parcel. The law in this country is that any item that is sold needs to come with an ingredient listing. So how does this get advertised on Bidobuy in green bottles with ingredients but gets delivered in plain white bottles with a hand written label on. I sent through a complaint online with bidorbuy on the 02/03/15. No reply. Re submitted 12/03/15. Still no response and ATI always busy :( answers please reg #JOF-***0 / 3LJWY