Cancel my collection without reason given - No explain from BOB

Five days ago I booked a collection on Bob Shop with this new courier option the have "Internet Express" and until today you didn't collect it or contacted me at all.

How disappointed I am that BOBshop now uses this unprofessional and quite useless "courier company". So where I am used to RAM or Courier guy usually collecting within one to three days from I booked the courier on my Bobshop sales profile, this new unknown company didn't collect. After a week, I became concerned and contacted Bobshop by opening a so called "ticket" they call it, on why the parcel hasn't been collected yet.

In stead of replying or anyhow assisting me, the next day after my complaint Bobshop just notified me with an e-mail that Internet Express has cancelled the collection. Giving no reason, no explanation and not what to do next. I was wordless. Not expecting this and having no idea what was going on.

(I expect them to formally apologize to the buyer, and explain to them this poor service and unnecessary delay wasn't my fault at all, and should a negative rating be made against my by the unsatisfied seller, Bobshop isn't supposed to credit such negative rating to my account. That would be unfair and mean. Since I had no part in the fact that this new unknown courier just failed to collect the parcel from the collection address (where I had been waiting every weekday for them) and didn't communicate with me AT ALL.

So, The next thing I know I get it's been cancelled for no reason?

I've been dealing on BOBSHOP for many years using RAM and Courier Guy without any major problems, but they always collected and had some kind of communication with me. Within 2-3 days they always called me and organised collection.

Not this apparently fly by night "Internet Express", no.... This is poor pathetic service.

Two days ago I submitted a ticket to BOB about the parcel not being collected. The suddenly out of the blue it has been cancelled??

I need an explanation and my buyer needs an explanation and an apology from you and BOBshop.

This is totally unacceptable.

I have been as the collection address every weekday and there was no attempted collection.

So what now??? I want reasons! I want explanations! And full apology to my buyer that has to wait because of this!

Bobshop - get rid of this useless courier and stick with the well known ones. Go back with Pargo, as they also worked exceptionally well just like Courier Guy and RAM.